The message
What is said, to whom, in what order and with what tone. Get this wrong and you hand the story to someone else.
Services
Six disciplines. One point of contact.
Governance and compliance support, strategic communications, crisis coordination, cyber incident response, outsourced advisory and reputation management. These are the functions larger organisations keep in-house, made available to your business when you need them.
Governance & Compliance Support
Build the structure before scrutiny.
Most SMEs run without the structure that scrutiny assumes is already there. We put that structure in place first, covering the policies, records, escalation routes and governance discipline that hold up when a regulator, client or complainant starts asking questions.
What this looks like
- Policies, workflows and escalation routes
- Records and governance discipline
- Data protection and GDPR awareness
- Board and leadership readiness
- Complaint intake and handling
- Incident response planning
Who it's for
Owners, directors and leadership teams who want internal structure in place before anyone outside asks for it.
Strategic Communications
Control the message before the narrative controls you.
When something sensitive lands, the lasting damage usually comes from the wrong words at the wrong moment. We help you decide what to say, who needs to hear it and in what order. Often the harder decision is what not to say at all.
What this looks like
- Stakeholder mapping
- Message frameworks and holding statements
- Internal and staff communications
- Response and no-response judgement
- Executive and public commentary
- Reputation-sensitive wording
Who it's for
Managers, directors and communications leads handling a sensitive issue or a moment of reputational pressure.
Crisis Management & Coordination
Control the response before pressure takes over.
When an issue goes live, the damage rarely comes from the event itself. It comes from the disorder around it, when nobody owns the decision, nothing happens in the right order and nothing is written down. We coordinate the response so decisions get made, recorded and can be defended later.
What this looks like
- First 60-minute and 72-hour plans
- Decision ownership and roles
- Escalation and adviser coordination
- Decision logs and record-keeping
- Specialist introductions where needed
- Post-incident review
Who it's for
Leadership teams managing a live incident, or building a response structure before one arrives.
Cyber Incidents & Response Coordination
Coordinate the response when data, systems or confidential information are exposed.
RJSA helps SMEs manage the strategic, communication and coordination side of cyber incidents, data breaches and confidential-information issues. In simple terms, we help the business organise the response around a cyber, data or confidential-information incident.
What this looks like
- Early assessment and response structure
- Coordination of technical, legal and insurance input
- Notification and disclosure planning
- Staff, client and stakeholder messaging
- Decision logs and incident records
- Post-incident review and tightening
Who it's for
SME owners and leadership teams dealing with a live cyber, data or confidential-information incident, or putting a response structure in place before one happens.
Outsourcing & External Advisory Function
Access plug-and-play expertise without building a full internal department.
RJSA gives SMEs ongoing or project-based access to strategic support without hiring a full compliance, communications, crisis-management or risk team internally. In simple terms, RJSA becomes an external strategic support function for SMEs needing structure, judgment and specialist expertise.
What this looks like
- Retained or project-based advisory support
- Compliance and governance capacity
- Communications and reputation capacity
- Crisis and incident readiness
- Coordination of external specialists
- Board and leadership sounding board
Who it's for
SMEs that need the judgment and structure of an internal compliance, communications or risk function, but do not have the volume of work or the budget to employ one.
Reputation Management
Protect trust before, during and after crisis.
RJSA helps SMEs protect, manage and rebuild trust where reputation, stakeholder confidence or commercial credibility may be at risk. In simple terms, we help the business protect how it is seen, trusted and understood before, during and after pressure.
What this looks like
- Reputation risk assessment
- Stakeholder confidence mapping
- Online and media exposure review
- Response and no-response judgement
- Recovery and rebuilding plans
- Leadership and spokesperson support
Who it's for
Owners, directors and leadership teams whose commercial credibility depends on how the business is seen by clients, staff, funders, partners and the wider public.
The simple rule
Strategic communications controls the message. Crisis management controls the response.
The response
Who takes charge, what happens first, what gets recorded and which specialists come in. Get this wrong and the disorder becomes the damage.
Where we draw the line
A clear scope is part of good advice.
RJ Strategic Advisory is not a law firm, PR agency or cyber-security provider. Where legal, technical, HR, financial or forensic work is required, we help you bring in the right qualified specialist and coordinate around them, so you keep one point of contact instead of managing several advisers yourself.
Contact
High-stakes decisions require clear advice.
Speak with RJ Strategic Advisory about the situation you are managing or the risks you need to prepare for.