Training
The best time to train is before anything goes wrong.
Risk, conduct, communications and escalation training for SME teams and executives. Practical sessions that help people recognise a problem early, communicate with discipline and escalate before a small issue becomes an expensive one.
Executive Online Conduct Training
How a leader's public commentary and tone under pressure attach to the business, and how personal reputation turns into business risk.
What we cover
- LinkedIn and public commentary
- Tone under pressure
- Personal vs business reputation
- Association and endorsement risk
- When to comment and when not to
How it runs
- Format
- Half-day, full-day or multi-session
- Delivery
- On-site or online
- Audience
- Teams or leadership groups
- Approach
- Shaped around your business
Who it's for
Founders, directors and public-facing professionals.
Communications Under Pressure Training
Poor wording, speculation, unnecessary admissions and panic responses, and the inconsistent internal messaging that tends to follow a sensitive moment.
What we cover
- Wording under pressure
- Avoiding speculation and admissions
- Holding lines that hold
- Internal message discipline
- Stakeholder handling
How it runs
- Format
- Half-day, full-day or multi-session
- Delivery
- On-site or online
- Audience
- Teams or leadership groups
- Approach
- Shaped around your business
Who it's for
Managers and staff who deal with clients, employees or stakeholders.
Crisis Readiness Simulation
Untested response plans and the uncertainty over who decides, who escalates and who communicates when a crisis actually hits.
What we cover
- Scenario-based tabletop exercise
- Roles and decision-making
- Escalation under pressure
- Communications rehearsal
- Finding the gaps before they matter
How it runs
- Format
- Half-day, full-day or multi-session
- Delivery
- On-site or online
- Audience
- Teams or leadership groups
- Approach
- Shaped around your business
Who it's for
Leadership teams and operational managers.
Staff Escalation & Incident Reporting
Late escalation, deleted records and poor evidence preservation. Small problems grow because no one raised them in time.
What we cover
- Recognising issues early
- Escalating the right way
- Preserving records and evidence
- Reporting discipline
- Stopping small problems growing
How it runs
- Format
- Half-day, full-day or multi-session
- Delivery
- On-site or online
- Audience
- Teams or leadership groups
- Approach
- Shaped around your business
Who it's for
Frontline staff and team leads.
Handling a Cyber Breach
What to do when a cyber incident or data breach is suspected. The aim is to help the business respond quickly, calmly and with structure in the hours that matter most.
What we cover
- Recognising a cyber or data incident
- First steps in the first hour
- Who to notify internally
- What records to preserve
- Managing staff and stakeholder communications
- Coordinating IT, legal, insurance and specialist support
- Decision logs and post-incident review
How it runs
- Format
- Half-day, full-day or multi-session
- Delivery
- On-site or online
- Audience
- Teams or leadership groups
- Approach
- Shaped around your business
Who it's for
Business owners, managers and staff.
Processing a Data Subject Access Request
How to deal with requests from individuals seeking access to their personal data, so access requests are managed properly, consistently and with confidence.
What we cover
- Recognising a valid access request
- Logging the request
- Understanding timelines
- Verifying identity
- Locating relevant personal data
- Reviewing records, emails and files
- Redactions and third-party information
- Preparing the response and keeping an audit trail
How it runs
- Format
- Half-day, full-day or multi-session
- Delivery
- On-site or online
- Audience
- Teams or leadership groups
- Approach
- Shaped around your business
Who it's for
SME owners, managers and staff who handle personal data.
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.
High-stakes decisions require clear advice.
Speak with RJ Strategic Advisory about the situation you are managing or the risks you need to prepare for.
Social Media Risk Training
Careless posts, mishandled online complaints, and the split-second choice to respond or stay quiet. These are the ordinary online moments that end up costing a business.
What we cover
How it runs
Who it's for
SME owners, managers and staff.