Who It Is For
This package is for SMEs that rely heavily on informal decision-making, have grown quickly, do not have a dedicated compliance function, are preparing for scrutiny or want to understand where the business is exposed.
SME Support Packages
Practical structures for real business pressure.
RJSA's SME Support Packages are designed for businesses that need structure without building a full internal department.
Designed to make the next step clear.
Each package responds to a different stage of risk: readiness, communication, crisis preparation, ongoing support, reputation and cyber incidents.
The packages are not designed to overwhelm SMEs. They are designed to make the next step clear.
Governance & Compliance Review
Identify the gaps before scrutiny does. A practical review for SMEs that need to understand where their governance, records, responsibilities and compliance-support structures may be exposed.
View sectionStrategic Communications
Say the right thing, to the right people, at the right time. Support for SMEs facing complaints, online pressure, stakeholder concern, staff tension, customer issues or sensitive public-facing matters.
View sectionCrisis Response Playbook
A response structure before the crisis starts. A practical framework for the first moments of a crisis, including roles, escalation, advisers, communication routes, decision logs and first-response steps.
View sectionExternal Advisory Function
Your external readiness and response function. Ongoing support for SMEs that want access to governance, communications and crisis-response structure without building a full internal department.
View sectionReputation Management
Protect trust before, during and after pressure. Support for SMEs whose reputation, stakeholder confidence or commercial credibility may be at risk.
View sectionCyber Incidents & Response
Organise the response when data or systems are exposed. Support with the strategic, communication and coordination side of cyber incidents, data breaches and confidential-information issues.
View sectionMany SMEs only discover weakness in their internal structure after something has gone wrong.
A complaint arrives. A data issue emerges. A staff concern escalates. A client asks for answers. Suddenly, the business has to prove what happened, who made decisions, what records exist and what steps were taken.
The Governance & Compliance Review helps SMEs identify those gaps before pressure exposes them.
What Is Included
Initial consultation, review of existing policies and workflows, identification of governance gaps, review of escalation routes, responsibility mapping and priority action planning.
Outcome
The business receives a clearer view of what needs attention now, what can wait and what may become difficult if left unmanaged.
When pressure rises, communication becomes part of the risk.
The wrong message can escalate the issue. No message can create uncertainty. A delayed message can make the business appear disorganised. An emotional message can weaken the business position.
This package helps SMEs communicate with discipline during sensitive situations.
Who It Is For
This package is for SMEs dealing with complaints, online criticism, staff concern, customer concern, reputational pressure, data incidents, stakeholder uncertainty, service failures or disputes that require careful wording.
What Is Included
Issue assessment, stakeholder mapping, message-risk review, internal and external communication structure, holding statement, Q&A lines and response/no-response recommendation.
Outcome
The business leaves with a controlled communication position and a clearer understanding of what should be said, what should not be said and who needs to be addressed.
A crisis is not the time to decide who is responsible, who should speak, what should be recorded, which adviser should be contacted or how decisions should be made.
By then, the pressure has already arrived.
The Crisis Response Playbook gives SMEs a practical structure for the first moments of a crisis.
Who It Is For
This package is for SMEs that want to prepare for data incidents, cyber events, reputational issues, staff allegations, complaints, operational disruption, customer escalation, public criticism or stakeholder scrutiny.
What Is Included
Risk-scenario discussion, crisis-role mapping, first-response structure, escalation map, adviser contact map, communication route planning, decision-log framework and post-incident review structure.
Outcome
The business receives a practical crisis-response framework that can be used before pressure turns into disorder.
Many SMEs do not need a full in-house compliance department, communications team or crisis-management function. But they do need access to structure, judgment and support when pressure rises.
The External Advisory Function gives SMEs an external point of strategic continuity: support that understands the business, tracks pressure points and helps maintain structure before, during and after risk events.
Who It Is For
This package is for SMEs that want ongoing advisory support, operate in a reputation-sensitive environment, need periodic readiness reviews or want access to a specialist-supported model without building a full internal department.
What Is Included
Periodic governance and compliance-support reviews, priority advisory access, communications support, crisis-response planning, specialist coordination, internal readiness check-ins and post-incident learning.
Outcome
The business gains an external support function that helps it prepare, respond and keep structure around risk as the business develops.
Reputation is a commercial asset. It decides who works with the business, who funds it and who stays.
It is also lost in ways that have little to do with the underlying facts. A slow response, an inconsistent message or a badly judged public comment can do more damage than the original issue.
This package helps SMEs protect that asset deliberately rather than reactively.
Who It Is For
This package is for SMEs facing complaints, allegations, online criticism, media interest, staff or client disputes, and for businesses that want their reputation protected before any of that arrives.
What Is Included
Reputation risk assessment, stakeholder and audience mapping, online and media exposure review, messaging and tone guidance, response and no-response recommendations, spokesperson support and a recovery plan for after the issue.
Outcome
The business leaves with a clear view of where its reputation is exposed, what to say when it is tested and how to rebuild confidence once the immediate pressure has passed.
A cyber or data incident is rarely only a technical problem.
Within hours, the business has to work out what happened, who needs to be told, what can be said, what has to be recorded and which advisers need to be involved. Those decisions sit with the leadership team, not with the technical provider.
This package helps SMEs organise that side of the response.
Who It Is For
This package is for SMEs facing a live or suspected cyber incident, data breach, loss of confidential information, insider issue or supplier compromise, and for businesses that want a response structure agreed in advance.
What Is Included
Incident triage, first-response structure, adviser and insurer coordination, notification and disclosure planning, holding statements, staff and client messaging, decision logs and post-incident review.
Outcome
The business keeps control of the decisions while the technical specialists do their work, with a record of what was decided and why.
Contact
High-stakes decisions require clear advice.
Speak with RJ Strategic Advisory about the situation you are managing or the risks you need to prepare for.